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The answers to the following frequently asked questions
sum up the Gnomon Workshop’s ordering policies.
Do you offer Academic Pricing?
How are your products shipped?
What about international orders?
Do the DVDs work in all countries?
Are your products guaranteed?
Is my credit card number
safe?
Is my information kept private?
Can I order over the phone?
Can I come to Gnomon to buy DVDs?
Can I order by mail?
Do you offer any discounted pricing?
How can I contact The Gnomon Workshop
in the event of a problem?
Do you offer Academic Pricing?
Qualified
students, faculty and schools are eligible for
a 10% discount
on
all
Gnomon Workshop DVD titles, bundles and scene files.
Educational orders can be placed either online
or via mail-order. For more information, click
here.
How
are your products shipped?
Products are shipped via the United Parcel Service
(UPS) 2nd Day Air and United States Postal Service
(USPS)
7-10 day service. When ordering online, you may choose
either 2nd day air or 7-10 day service. Orders are
processed
Monday-Friday and are usually shipped the next business
day. For International 2nd day air orders, there occasionally
is a delay due to some country customs regulations.
What
about international orders?
All prices are listed in US Dollars. Your credit card
company will automatically convert the amount of your
order based on current exchange rates. If you want
to know current exchange rates against US Dollars,
visit
the Universal
Currency Converter. We can ship your package just
about anywhere in the world. If you order on-line,
confirmation
of your shipment will be sent by e-mail. PLEASE NOTE:
We are not responsible for any customs taxes or fees
your country may have for importing these DVDs. We
are also not responsible for any delays or lost items
due to customs, and if customs returns your order to
us
we
will charge
you for the reshipment of your order. However, if a
problem with customs occurs, we will do our best to
help get your order released.
Do the
DVDs work in all countries?
DVDs have region encoding which determines what countries
they will work in. Gnomon Workshop DVDs are region 0
encoded for playback in all DVD players.
Are
your products guaranteed?
All Gnomon Workshop products are guaranteed to arrive
in perfect condition. If any product should be damaged
in shipping or prove to be a defective copy, The Gnomon
Workshop will replace it with a new one. This guarantee
is valid up to 60 days after the date of purchase.
Opened products will
only be exchanged with another copy of
the same
product.
All of our DVDs are non-refundable.
Is
my credit card number safe?
All credit card transactions made through The Gnomon
Workshop are encrypted via our secure server, making
it virtually impossible for your personal information
and credit card number to be stolen during your purchase.
Furthermore, at no point is your personal information
or credit card number stored unencrypted on our e-commerce
server.
Is my
information kept private?
The Gnomon Workshop never sells or shares any customer
information with any other company. Your e-mail address
is required to send order confirmation information,
or to alert you if there were any problems with an order.
Phone numbers are required for the purpose of completing
Express Mail shipping forms and customs forms for international
shipments.
Can
I order over the phone?
The Gnomon Workshop does not sell DVDs directly over
the phone. However, you can make a phone order with
the Gnomon School at 323-466-6663. All DVDs are available.
Visa and Mastercard accepted. Gnomon only ships via
Federal Express, so if you are looking for the cheapest
shipping option, it is best to order online.
Can
I come to Gnomon to buy DVDs?
Yes. All DVDs are available, but please call ahead to
make sure the school has the titles you want.
Visa and Mastercard accepted:
Gnomon School of Visual Effects
1015 North Cahuenga Blvd
Hollywood, CA 90038
Can
I order by mail?
Ordering by mail takes a little longer, but allows you
to pay by money order:
1. If you have Microsoft Excel, download
the Excel order form here. Fill it out except for the "office use only" areas and email it to us for
confirmation. We will email it back and all you have
to do is print it out and send it with your bank or money
order. Using this form allows us to process your order faster.
2. If you don't have Excel, download
the pdf here and
print it out. Fill out the form and contact us if you
have any questions such as bundle pricing etc. Mail
in the completed form with your bank
check or money order.
3. Enclose a bank check or money order in US Dollars
for the amount due. Make checks payable to The Gnomon
Workshop. Note: Do not send personal checks. In most
countries, you can buy a money order right at the
Post
Office for an amount in US Dollars, or most banks will
be able to issue a check in US Dollars for you.
4. Mail your completed order form to:
The Gnomon Workshop
1015 N. Cahuenga Blvd
Hollywood, CA 90038
USA
Do you
offer any discounted pricing?
Yes, we offer several discounted bundles of our DVDs
and videos. For information on the bundles, go to the
Bundle pages using the Main Menu.
How can
I contact The Gnomon Workshop in the event of a problem?
The best way to contact us is via email: admin@thegnomonworkshop.com.
Emails are responded to on a daily basis, but if you
have the strong desire to speak to someone, you can
reach us at 800-909-7574. |
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