The answers to the following frequently asked questions sum up the Gnomon Workshop’s ordering policies.

What's the difference between buying a DVD-video and DVD-ROM?

The Gnomon Workshop sells tutorials by various professional artists in Both DVD and Digital Download format. Our DVDs are further categorized as either DVD-Video or DVD-Rom. A DVD-video is like any "Hollywood" movie DVD and will play on a DVD-player connected to a TV set or on a computer. The movie dimensions for these lectures are either 640x480 or 853x480(widescreen) which is standard for all standard-definition DVDs.

Our DVD-Rom discs play in computer DVD-Rom players ONLY and are compatible with both Mac and PC computers. The lectures on these DVDs are QuickTime movies usually sized at 1024x768. The only SOFTWARE requirements for these DVDs are Apple QuickTime player and Adobe Acrobat (to read the associated PDF files). For other requirements please see the DVD's product page

What's the difference between buying a DVD or a Digital Download?

The Gnomon Workshop now sells tutorials in the Digital Download format as well. These files are all QuickTime movies and are identical in aspect ratio and dimension to the corresponding tutorial on DVD. Hence, a download from a DVD-Video is delivered as a 640x480 (or 853x480) QuickTime movie, and the download files from DVD-ROMs are generally 1024x768. The Download tutorials are similar to the DVDs in that they contain an intro movie as well as any project content (drawings, Maya files, textures etc.) that you would otherwise receive on the corresponding DVD.

When you purchase a Digital Download tutorial you will not receive the DVD, you must purchase one or the other (DVD or Download). The advantage to ordering the Download is that you don't have to pay shipping costs and you can start downloading the tutorial in seconds after your purchase. The advantage to ordering a DVD is that it is a tangible product that organizes the lectures with menu navigation, is television playable (for DVD-videos only) and easily portable. If you intend on ordering a lot of tutorials, you will want to consider purchasing DVDs instead of Downloads because it does take time to download the tutorials (with limitations in bandwidth across networks). We also offer bulk discounts for DVDs only. Please see the item below "How does the Digital Download work?" for more information and limitations of purchasing a Digital Download file.

How does the Digital Download work?

When you purchase a Digital Download you purchase the whole tutorial and corresponding assets, if any. You cannot purchase individual chapters. All of the Download files are in .Zip folders and require unarchiving. There are many free un-archiving, or uncompressing, programs available if you do not already have one installed. Once you have made your purchase, you can go to your account page (if you have signed up to have an account) to see your order history and download your tutorials. If you have made your purchase as a Guest, you can access your tutorials after your purchase at the bottom of the purchase confirmation page or via an email receipt that you will receive after the purchase. The email will contain a link to the download page and a unique password. You will have 48 hrs to download your tutorials so we strongly advise not purchasing more than 5 Downloadable tutorials at a time. If you are interested in bulk purchases we advise you to purchase DVDs as it is more time-effective and in many instances therefore cost-effective.

How long do I have to download my purchased items?

You have exactly 48 hours from the time of purchase to download your tutorials.

What if I have a problem downloading the files?

If at any time during the 48 hour download window, you encounter problems downloading your files we will work to fix the issue and/or extend the download window.

Do you offer Academic Pricing?

Qualified students, faculty and schools are eligible for a 10% discount on all Gnomon Workshop DVD titles, bundles and scene files. Educational orders can be placed either online or via mail-order.

How are your products shipped?

Products are shipped via the United Parcel Service (UPS) 2nd Day Air and United States Postal Service (USPS) 7-10 day service. When ordering online, you may choose either 2nd day air or 7-10 day service. Orders are processed Monday-Friday and are usually shipped the next business day. For International 2nd day air orders, there occasionally is a delay due to some country customs regulations.

What about international orders?

All prices are listed in US Dollars. Your credit card company will automatically convert the amount of your

order based on current exchange rates. If you want to know current exchange rates against US Dollars, visit the Universal Currency Converter. We can ship your package just about anywhere in the world. If you order on-line, confirmation of your shipment will be sent by e-mail. PLEASE NOTE: We are not responsible for any customs taxes or fees your country may have for importing these DVDs. We are also not responsible for any delays or lost items due to customs, and if customs returns your order to us we will charge you for the reshipment of your order. However, if a problem with customs occurs, we will do our best to help get your order released.

Do the DVDs work in all countries?

DVDs have region encoding which determines what countries they will work in. Gnomon Workshop DVDs are region 0 encoded for playback in all DVD players.

What is your refund policy?

All sales are final and non-refundable. Please review your order carefully before submitting your final purchase as we do not refund or exchange orders of downloadable tutorials. If you encounter a technical problem with your order we will do our best to resolve the problem as quickly as possible. If any DVD product should be damaged in shipping or prove to be a defective copy, The Gnomon Workshop will replace it with a new one. This guarantee is valid up to 60 days after the date of purchase. Opened DVD products will only be exchanged with another copy of the same product. All of our DVDs are non-refundable.

Is my credit card number safe?

All credit card transactions made through The Gnomon Workshop are encrypted via our secure server, making it virtually impossible for your personal information and credit card number to be stolen during your purchase. Furthermore, at no point is your personal information or credit card number stored unencrypted on our e-commerce server.

Is my information kept private?

The Gnomon Workshop never sells or shares any customer information with any other company. Your e-mail address is required to send order confirmation information, or to alert you if there were any problems with an order. Phone numbers are required for the purpose of completing Express Mail shipping forms and customs forms for international shipments.

Can I order over the phone?

The Gnomon Workshop does not sell DVDs directly over the phone. However, you can make a phone order with the Gnomon School at 323-466-6663. All DVDs are available. Visa and Mastercard accepted. Gnomon only ships via Federal Express, so if you are looking for the cheapest shipping option, it is best to order online.

Can I come to Gnomon to buy DVDs?

Yes. All DVDs are available, but please call ahead to make sure the school has the titles you want. Visa and Mastercard accepted:

Gnomon School of Visual Effects, 1015 North Cahuenga Blvd, Hollywood, CA 90038

Can I order by mail?

Ordering by mail takes a little longer, but allows you to pay by money order:

  1. If you have Microsoft Excel, download the Excel order form here. Fill it out except for the "office use only" areas and email it to us for confirmation. We will email it back and all you have to do is print it out and send it with your bank or money order. Using this form allows us to process your order faster.
  2. If you don't have Excel, download the pdf here and print it out. Fill out the form and contact us if you have any questions such as bundle pricing etc. Mail in the completed form with your bank check or money order.
  3. Enclose a bank check or money order in US Dollars for the amount due. Make checks payable to The Gnomon Workshop. Note: Do not send personal checks. In most countries, you can buy a money order right at the Post Office for an amount in US Dollars, or most banks will be able to issue a check in US Dollars for you.
  4. Mail your completed order form to:The Gnomon Workshop 1015 N. Cahuenga Blvd Hollywood, CA 90038 USA

Do you offer any discounted pricing?

Yes, we offer several discounted bundles of our DVDs and videos. For information on the bundles, go to the Bundle pages using the Main Menu.

How can I contact The Gnomon Workshop in the event of a problem?

The best way to contact us is via email: Emails are responded to on a daily basis, but if you

have the strong desire to speak to someone, you can reach us at 1 866 791 0742.

Can I share my purchased tutorials or assets?

No. Our instructors work very hard to take time out of their production schedules to make these tutorials. Please adhere to our Terms and Conditions and understand that purchased items are for personal use only. We have tried to make The Gnomon Workshop a valuable and affordable resource to all, so your cooperation and support are necessary for this resource to grow. Instructors will only be able to justify the time and expense of producing tutorials if they feel that their compensation is fair. Piracy and illegal file-sharing is anything but fair to our instructors.